It is our goal to make the experience of our customers as pleasant as possible, and as much as we love you keeping the items, we also give you the option to return them:
We do accept returns with no question asked for the items that are not used, not opened, not damaged and returned within 10 days of the delivery date.
If you have opened the items and you are still not satisfied, and they are still in the original packing, we can offer you the option to return it within 30 days of the delivery date. After we receive and inspect the items we will pay you back 65% of the original paid price as purchase voucher.
The returns are free of charges for the UAE deliveries. For the items delivered outside the UAE, the customer will bare the shipping charges.
If the items are damaged due to the shipping process, or there are missing accessories please let us know and we will work on correcting the issue as soon as possible.
To start the process of the returns, please send us and email to firstname.lastname@example.org. You need to mention the order number in the subject line, and we will contact you as soon as possible to return the item and complete the refund process.
We know how much you want your products, we are here at Samma3a do our best to process your order and deliver them to your doorsteps at utmost speed.
Our warehouses are located in UAE, and we ship to the Gulf, and most MENA region.
Every thing you need to know about shipping is here.
FREE shipping for all orders above AED 250.
20 AED shipping fees for all orders below AED 250.
Delivery time: within 1-2 working days.
Gulf Countries, Lebanon, Jordan, Egypt.
FREE shipping for all orders above USD 140.
USD 11 shipping fees for all orders below USD 140.
Delivery time: within 3-4 working days.
Please note that custom/tax charges if applicable in the shipped to country (your country), will be borne by you.
For any questions, assistance, suggestions, do not hesitate to drop us an Email to CS@samma3a.com
CASH ON DELIVERY
We offer COD in All Gulf countries ,Lebanon, Jordan, Egypt as an alternative payment method.
Additional Charges for COD service:
UAE: AED 10 per order.
All other countries: USD 11 per order.
We offer PayPal at Samma3a as secure method of payment for your convenient. For any info or opening an account you can visit PayPal website.
Please note that PayPal payments are currently charged in USD as per PayPal regulation, which hopefully will be changed soon in our region.
CREDIT / DEBIT CARDS
We offer Credit Card / Debit Cards at Samma3a as secure method of payment for your convenient throw our Partners in Teller. Rest assured, your card number will be protected using industry-leading encryption standards. We accept Master Card, Visa and others.
Payments in Credit Cards will be Charged in AED for UAE Buyers, and in USD for all other.
As we improve our service we will update this policy, please keep checking it.